FAQs / Contact Us

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FAQs

  • How do I find out more about the NASA Airocide Technology connection?
    Visit the www.NASA.gov website or click on one of these links for more info. Bittersweet Ethylene
    National Aeronautics
    Earth Benefits from NASA Technologies
    Advanced Astroculture
    Spinoff Day on the Hill 2010
    Assembly Research Progress
    Earth Benefits from NASA Technologies
    You can also go to www.spinoff.nasa.gov or click on one of these links to learn more.
    Home Air Purifiers
    Air Purifiers Eliminate Pathogens
    National Aeronautics
  • What type of allergens can your air purifier remove from the air?
    Our patented bioconversion process grabs fungi, mold, viruses, bacteria and more and disassembles them at their molecular level. Airocide also clears the air of virtually 100% of Volatile Organic Compounds (VOCs) – the harmful gases emitted by products like aerosol sprays, cleaning supplies, disinfectants, hobby supplies, dry-cleaned clothing, building materials, paints and paint thinner, strippers, pesticides and even air fresheners.
  • Does the Airocide emit ozone?
    No.
  • How is Airocide different from other air purifiers?
    Airocide is so scientifically advanced it doesn’t use filters. Airocide draws in harmful airborne pathogens and forces them into a densely packed matrix of highly reactive catalysts that are activated by a high intensity 254-nanometer light. The reaction destroys these harmful pathogens on contact. Nothing is captured so there is nothing to clean. All that exits is crisp, clear air, with zero ozone emissions.
  • What size area does the unit handle?
    Airocide is intended for single room use and can handle any size room in your home.
  • What kind of maintenance is required?
    The only maintenance needed is to replace the Reaction Chambers. The unit will prompt you with an indicator light when it is time to change (about once a year). The Reaction Chamber Replacement Kit can be ordered at here.
  • How can I register my Airocide air purifier?
    You can go to www.www.airocide.com/register
  • Is there a warranty?
    Yes, the Airocide Air Purifier features a five-year limited warranty. Any claims should be submitted in writing by mail or through the Internet: Akida Holdings, LLC 13500 Sutton Park Dr. South Suite 501 Jacksonville, FL 32224 Telephone: 1.800.687.3100 Email: info@www.airocide.com/
  • How can I check my order status?
    You can easily check your order status here.
  • Do you ship outside of the US?
    We currently offer shipping to all 50 U.S. States (Note: additional s/p will apply to Alaska and Hawaii). Shipping to Canada, Puerto Rico, Virgin Islands and Guam is unavailable at this time.
  • What methods of payment do you accept?
    We accept American Express, Discover, MasterCard and Visa. Checks and Money Orders are unavailable at this time.
  • What is the return policy?
    The Airocide Air Purifier is backed by a 60-Day Money Back Guarantee. If you are not completely satisfied, simply return the product within 60 days—we’ll even pay the return shipping.
  • What is a Risk Free Trial Offer?
    Your purchase of the Airocide Air Purifier is a 60-day risk free trial. Try Airocide in your home with free shipping for 60 days. If you’re not completely satisfied, return it for a full refund. We’ll even pay the return shipping!
  • Do you offer refurbished units?
    We do offer refurbished units from time to time. The best way to find out about any special offers is to sign up for our newsletter.
  • The unit emitted a smell when I initially turned it on. Is this normal? How long does this last?
    For the first few days you might notice a smell from your unit, this is normal and caused by the UVC lamps heating up for the first time. It will dissipate in a few days.
  • What is the procedure for disposal of the Reaction Chambers?
    When you receive your Reaction Chamber Replacement Kit, we will also include a return-shipping label at no charge. Please send us your used Reaction Chambers and we will take care of recycling them for you.
  • What does the ‘auto’ button do?
    The Automatic setting programs the unit to run on high at most times and then transitions to low for a slower, quieter speed. While most people find the fan sound helps them sleep better at night, the Automatic setting offers the option of a quieter setting at night. A light sensor is built within the unit, so as the room darkens then unit adjusts to low and when enough light is present in the room, it adjusts to high.
  • Will Airocide remove dog hair?
    Airocide does not remove any type of hair from the environment, but it does remove the pet dander, which is the main cause of allergies to pets.
  • How many fans does the Airocide have?
    Airocide has one internal fan. Using Coanda-effect aerodynamics, air is drawn in through the front vent, accelerated through two catalytic reaction chambers and then amplified across a fine lip at the back center of the void. This ‘throws’ air further into the room while using the least amount of power.
  • How much noise does the Airocide emit?
    This is subjective, depending on if you are a heavy sleeper or a light sleeper, but generally most people find the noise to be on the same level as a fan on low speed. Many people enjoy the white noise and have mentioned it helps them sleep.
  • What’s the recommended placement of the Airocide for optimum results?
    We recommend Airocide be placed in your bedroom, where you spend the most time. For optimal results, the unit should be placed four to six off of the floor. Place Airocide so it is exposed to air circulation. This means the top, front and two of the side panels needs to be exposed for proper airflow. Do not place Airocide in an enclosed space like a bookshelf, butted up against a bookshelf or directly next to any piece of furniture.
  • Where can I find the serial number on the Airocide to register it?
    The serial number can be found on the side panel of the shipping carton, the bottom of the product carton and on the back of your unit next to the power cord.
  • Do you offer discounts for multiple units?
    We do offer a rebate on the purchase of your second or subsequent units purchased. This information can be found here.
  • Does the grill require any special care/cleaning?
    You should dust your unit just as you would any other item in your home. If you happen to spill something on the outside of your Airocide, use a damp, clean cloth to wipe it down.

While most of our customers’ questions are answered in our FAQ Section, we’d love to hear from you if there is something we haven’t covered, or if you’d just like to share your experience with our product/s.

Please contact us at:
Phone:
(800) 687-3100 Monday thru Friday 8:00 am – 8:00 pm EST
Address:
13500 Sutton Park Dr. S. Suite 501 Jacksonville, Florida 32224


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